SHIPPING POLICY
Vibrant Thang ships to all 50 states. All items are processed and shipped within 5-10 business days from the date of receipt. Business Days are Monday-Friday 9 AM-4:30PM EST. USPS or UPS are our shipping carriers within the United States.
It is the sole responsibility of the customer to provide a safe shipping address. Vibrant Thang is not responsible for stolen or lost packages. Postal issues are the sole responsibility of the carrier. Please contact the USPS or UPS with issues directly.
Vibrant Thang is NOT responsible for packages that have incomplete, wrong or insufficient addresses provided by the customers.
If the tracking history of the package states that it has been "delivered" it does not qualify for any refunds.
If your order is returned due to incomplete, insufficient or wrong address, you are responsible for original shipping & handling. This amount will be deducted from your order.
Customers must file a claim with USPS Claims.
RETURN & EXCHANGE POLICY
As all items you see are are hand made and made to order with intentions set for each item. I do not except returns or exchange at this time.
But if I made a mistake. Whoops! My bad. I will definitely return your funds or you can swap it out for an exchange, but please contact me within 24 hours that you've received your product.